Helix Mattress Review
Mattress shopping can be a long process. There are so many options out there, and to make sure you get the mattress that's best for you and your partner, you need to test them out. That means you have to lay on each mattress in a store for about 15 minutes or so in the position you usually sleep in to get a feel for it, and even then, you might not get the perfect mattress. And then there's the Helix Mattress. The company that creates this memory foam mattress gets it: Mattresses aren't a one-size-fits all. The makers of this mattress have a solution for all of the issues you have with your current old mattress – and for the shopping process.
Additionally, you don't have to settle for just one type of mattress to suit two people. If you're a back sleeper and need a firmer surface than your side-sleeping partner who prefers something softer , you can both have what you want with the split mattress option.
You get your choice between twin, twin XL, full, queen, king, and California king, and they're all the standard sizes and just 10 inches tall, which means your sheets will fit. Of course, the dimensions on the sides could vary by up to an inch.
Whether you sleep on your side, stomach, back, or you sprawl out starfish-style on your bed, the Helix Mattress could work for you. That's because each mattress that's ordered is made especially for each person who orders one. When you start the process to order a Helix Mattress, you should be as open and honest with your height, weight, and sleep preferences to ensure you get the best mattress for your needs.
As long as you're a patient person, you may end up falling in love with your Helix Mattress. Like most firm foam mattresses, there's a breaking-in period in which means the mattress will soften a bit. So, if your bed feels extra firm in the first month of sleeping on it, give it a little more time. After a month or so, it should be more comfortable, if it isn't after your first night.
Things to Note
If you're not a fan of the hugging feeling that comes with memory foam, you might want to skip the Helix Mattress. Although it uses a proprietary blend of that's like a cross between memory foam and latex to create a new kind of foam that offers a bit more bounce than memory foam, you'll still get that sink-in feeling. The Helix Mattress is not rated for obese sleepers, so if you and your partner weigh more than 500 pounds combined, you may need to shop for a different type.
The Helix Mattress company takes a while to get the mattress from its factory to your door, so if you need a mattress right now, this isn't the bed for you. Delivery takes about 10 days on average. Also, if you're unwilling to give up your platform bed with wide-spaced slats, you may want to consider another mattress.
Although the Helix Mattress works on many surfaces – even the floor – it needs a raised platform to have either a solid foundation or slats that are spaced no farther than 4 inches apart.
One of the biggest issues with the Helix Mattress is the same issue consumers have had with other mattress companies that primarily use foam as a base and as a topper. The warranty may be years-long, but it's useless if your mattress breaks down in the wrong layer. In the case of the Helix Mattress, you have to prove that the foam has broken down so much within the allotted time that the dips are obvious. You must show at least a 1-inch dip without putting pressure on the surface. It's possible for low-density foam to break down quickly, but not show any indentation unless you lay down on it. It's at that point that you can feel your body-shaped indent, and you get that bottoming-out feeling. If this happens, your warranty is essentially useless, and you're stuck with an uncomfortable bed.
Features & Benefits
The Helix Mattress company makes a lot of claims about the quality of its materials, you getting better sleep each night, and hassle-free customer support. Let's take a closer look at each layer of the mattress, the company, and what it promises you.
Starting at the base, you get a layer of high-grade polyfoam that comes in a variety of densities to provide you the right amount of support based on how you answer questions in the initial quiz. This base layer is what provides the most support for you. For those who need a firmer surface, the base layer of polyfoam is going to be thicker and higher density. A high-grade and high-density foam is going to be extremely durable, and should hold up for many years.
In the center of your Helix Mattress are hundreds of tiny, pocketed coils that provide pressure relief. They also do what foam cannot – they provide the bounce and buoyancy that is familiar to traditional mattress users. Although these small springs give more bounce to your bed, they're individually wrapped, so you shouldn't feel movement as much as you would with a traditional innerspring coil mattress.
On the top of your mattress sits a layer of Helix Mattress' dynamic foam. It's a secret blend of ingredients that combines to create something akin to a foam-and-latex hybrid. It doesn't sleep as hot as memory foam, and you can make it clear in your questionnaire that you sleep hot and get more heat-reducing material to keep things cool at night. It's this part of the mattress that gives you that cradling effect, and it offers the most pressure-relieving comfort.
If you're concerned about the chemicals used when processing the materials for your Helix Mattress, you may be reassured by the CertiPUR-US stamp of approval. Both the dynamic foam and the poly-foam used are considered safe by the third-party program. These foams are made without harmful chemicals, and it has a minimal impact on the air quality in your home.
You may notice a bit of a smell when you first open the box with your Helix Mattress. Off-gassing, which is the release of the chemicals that are used in the processing of foams, creates that scent, but it should be minimal and should dissipate within a few days.
The way this personalized mattress works is like this: You answer several questions about how you sleep, and what you prefer, along with statistics, such as your height and weight, and then your personalized mattress is created in the company's New York factory as soon as you place an order. Although it's a computer and an algorithm behind the creation of your mattress, you can always contact a customer support representative by online chat, email, or phone for help with getting the right fit for you.
Dual Comfort vs. Blended
When you fill out the form for customizing your Helix Mattress, you'll answer questions for you, and then your sleep partner, if you have one. You can choose between the Dual Comfort and Blended options, however, the sleep quiz may suggest one or the other.
If you and your partner are as different as can be, you each may have specific needs for getting the best sleep possible. That's where the Dual Comfort comes into play. Your mattress will be split down the middle and created where each side suits you and your partner, respectively.
Most couples don't need to split because the Blended option works well. If your sleep needs are similar and there are no polarizing differences, the algorithm is likely going to suggest this option. Your needs and your partner's will be taken into consideration to make a mattress that's a good middle-of-the-road option for both of you. Then both of you are happy!
One of the best features of buying a mattress-in-a-box online is the sleep trials they typically come with. Helix Mattress is no different. You create your mattress that's meant for you, place your order, and within two weeks, it's delivered to your door. From the moment you click to order the mattress, you have 100 nights to try it out (minus the time for delivery, so it's more like 90 nights). If it isn't perfect, you can return it free, and get a full refund.
If you do return the item, it isn't resold or restocked. In fact, the company does its best to find a local place to donate it. If there's no way the Helix Mattress company can find a way to donate your returned mattress, it's recycled instead.
Motion Isolation & Edges
Between the foams and the pocketed microcoils, you get a sleep surface that isolates movement when you sit, lie down, shift, or toss and turn in bed. What this means is that if your partner gets up for a drink of water in the middle of the night, there should be little to no motion noticed by you, so you continue getting a good night's sleep.
One of the downfalls of a mostly-foam mattress is that it offers little to no edge support. This creates a problem when you sit on the edge of the bed to put your socks and shoes on in the morning. You're likely to just slide right off. You may need to invest in a bench for the foot of your bed if that's a big issue for you. Also, if you sleep close to the edge of the bed, it may feel a bit unsteady.
Premium foam mattresses can cost up to $12,000 (no joking), but average around $2,000 to $5,000. The Helix Mattress in a queen size costs less than a grand, usually. The company is able to offer an affordable, but premium product because it cuts out the middleman: the mattress store. It's made factory-direct for you, so you save money on those shipping and commission costs.
The Helix Mattress includes a generous 10-year warranty that covers defects, but it comes with limitations, exceptions, and the burden of proof is on the consumer (like most warranties). Of course, you must be the original owner of the mattress to make use of the warranty, and you need to be sure you save your receipt as proof of purchase.
As long as you follow all of the manufacturer's expectations for use, your warranty is valid. That means you need to use a proper foundation (no adjustable bed frames or slats more than 4 inches apart) and that you don't use the mattress improperly – no jumping on the bed!
If your mattress starts to show an indentation of 1 inch or more, which is what typically happens when low-density foams break down, you could qualify for a repair or replacement of your mattress.
The Helix Mattress is a hybrid that could be the best solution for you and your partner if you're looking for a combination of motion isolation, comfort, support, and bounce. It's totally customizable, so you get to decide your firmness level and the amount of heat-reducing material you want or need. It's a good solution for two people, whether you two have opposite sleeping needs or similar because you can get a split mattress to suit both of you, or a happy-medium blended option. With a 100-night trial that allows you to return your purchase for a full refund in that time, you don't have much to risk trying the Helix Mattress for yourself.